Quality & Environmental

Hadden Group offer a full range of services including building development, design, construction,refurbishment and maintenance for both the public and private sectors. Projects include residential, commercial, industrial, health, education, leisure and social projects. One of our primary business goals is the continuous development and improvement of our service delivery. Our success is founded upon the provision of a first-class service to our clients, coupled with an established reputation for reliability, technical knowledge and construction expertise. Our aim at Hadden Group is to be acknowledged by customers, partners and stakeholders within Scotland and the wider construction community as a provider of cost effective and innovative construction services for the benefit of the Clients and communities we serve. A fundamental way to achieve this is by operating a Quality Management System (QMS) in accordance with the requirements of ISO 9001: 2015.

Our Senior Management team is committed to:
• Satisfying applicable requirements by ensuring that customer and applicable statutory and regulatory requirements are determined, understood and consistently met.
• Continual improvement of the QMS by ensuring the risks and opportunities that can affect conformity of products and services and the ability to enhance customer satisfaction are determined and addressed while maintaining our focus on enhancing customer satisfaction.

The Senior Management team shall:
• Take accountability for the effectiveness of the QMS.
• Ensure the quality policy and quality objectives are established and are compatible with the context and strategic direction of the Hadden Group. Quality objectives have been set and are maintained as part of the QMS internal auditing, monitoring and management review processes. This is all in order to enhance customer satisfaction.
• Promote the use of a process approach and risk-focussed thinking.
• Ensure that the resources needed for the QMS are available; including training, support and encouragement.
• Communicate the importance of effective quality management and of conforming to the
QMS requirements.
• Ensuring that the QMS achieves its intended results.
• Engage, direct and support persons to contribute to the effectiveness of the IMS.
• Promote improvement and lead in our route to achieving this.
• Provide support to managers and staff to ensure our quality objectives and goals are met.
• Establish partnerships with suppliers, contractors and interested parties to provide an
improved product and service.
• Explore and introduce where practical, innovative and/or modern methods of construction that will improve product delivery and quality.

Hadden Group care about the environments we work in and acknowledge the impact that our operations may have. Our activities include building development, design, construction, refurbishment and maintenance for both the public and private sectors. Projects include residential, commercial, industrial, health, education, leisure and social projects.
The senior management team has established this policy to ensure that it is compatible with the context and strategic direction of Hadden Group. Senior Management is accountable for the effectiveness of the Environmental Management System (EMS) and is responsible for ensuring that it is communicated, understood, implemented and maintained at all levels within Hadden and ultimately, that it achieves its intended outcomes. Our senior management promotes and is committed to continual improvement of the EMS to enhance environmental performance. This is facilitated through the setting of documented environmental objectives based on our significant environmental aspects, compliance obligations, company performance targets and considering our risks and opportunities. Action plans have been set to achieve objectives and are maintained as part of the EMS internal auditing, monitoring and management review processes.

Senior management is committed to ensuring that Hadden Group:
• Meets all compliance obligations, where these relate to our environmental aspects.
• Provides employees and others with the resources needed for the EMS, including support, direction and encouragement to fulfil the requirements, commensurate with their role.
• Maintains our registration to the environment management standard ISO 14001: 2015.
• Strives to integrate the EMS into all business processes.
• Protects the environment, prevents pollution and meets other specific relevant
commitment(s).
• Minimises waste to landfill by reducing our waste generation and by segregating and
recycling waste where economically and operationally feasible.
• Ensures where possible, that materials are procured from approved and sustainable
sources.
• Endeavours to influence specification and material selection that will enhance the carbon
footprint and sustainability of our delivered projects.
• Uses energy, water, materials and other natural resources as efficiently as possible, giving particular regard to the long-term sustainability of consumable items.
• Consider the “life cycle” perspective of our environmental activities.
• Considers the environment in the procurement of goods and services.
• Works with local businesses, neighbours, partners or suppliers to encourage commitment to and improvement for our local environment.
• Work with our designers where possible to design out waste at source in Hadden
developments and projects.